§ A291-12. Application regulations; service interruption; complaint procedure.

A. 

Each grantee shall, at all times, be subject to the provisions of this ordinance and regulations adopted by the Borough in furtherance hereof, and the applicable provisions of all laws of the United States and the Commonwealth of Pennsylvania; provided, however, nothing herein contained shall be deemed to render any grantee a public utility except as may be otherwise provided by the laws of the commonwealth.

B. 

Whenever it is necessary to shut off or interrupt service for the purpose of making repairs, installations or adjustments, the grantee shall do so at such time or times as will cause the least amount of inconvenience to its subscribers, consistent with the needs and requirements of the grantee.

C. 

The grantee shall maintain a local business office and a local telephone service, which shall be toll free to the caller for calls originating from within the Borough of Downingtown, for the purpose of receiving inquiries and complaints from the grantee's subscribers and from the general public. Each grantee shall provide sufficient maintenance personnel to respond to routine service calls within 72 hours during the period from 8:00 a.m. through 11:00 p.m. six days per week, Monday through Saturday, except in the case of major outages due to storms, civil unrest or acts of God. From 11:00 p.m. to 8:00 a.m. each grantee shall maintain a telephone answering service and shall respond to routine service calls generated therefrom within 72 hours of commencement of business the day following the call. The grantee shall maintain a written record of all such calls, which shall be available for inspection by the Borough Code Enforcement Officer upon 48 hours prior oral or written request.